COVID-19 Business Update
In accordance with the request of the CDC, we at Generation Tux are taking steps to protect the safety of our employees and the community, as well as serve our customers and maintain the business while we modify our business to work through the current COVID-19 situation. The information below will help you modify your plans and ensure your suit or tuxedo is ready for your wedding or event.
DON’T CANCEL. YOU CAN RESCHEDULE OR POSTPONE YOUR EVENT DATE
We know this is a stressful time full of uncertainty around your wedding and the gathering of your friends and family. We want to be one less thing to worry about right now. Don’t cancel your rental, simply postpone. There will be no additional charges or fees to reschedule or postpone your event. To change your event date, simply log into your account and update your information. You will also need to contact your wedding party to communicate changes and new event details as you are the event owner.
If you are a member of an event (EX: groomsmen, father of the bride or groom, etc) and cannot attend and need to cancel, please contact customer service so we can confirm details with the event owner and process any refunds required. Please be patient as all changes to any event member status must be confirmed with the event owner.
RENT FAST, WITH CONFIDENCE
Our distribution center is open and working to get everyone their suit or tuxedo for their event. If you need an outfit fast, we’re here to help. Contact a member of our Award-Winning Customer Experience Team if you have any questions or concerns.
You may have questions about our cleaning and sanitization process. All of our items are professionally cleaned in-house at our Louisville, Kentucky location. Each item is manually inspected and placed into a specific cleaning process dedicated to its material fibers. To learn more about our cleaning process, read our recent blog post.
IF YOU HAVE TO CANCEL
If there are circumstances out of your control and you must cancel, we understand. During this time we have limited resources working and it will take time to process refunds. The good news, things may change by then and you can simply change your cancellation to a reschedule and keep your rental. Please note, if you have not cancelled your order within 3 weeks of your event date there will be a $40 shipping and restocking fee.
We can set a temporary date of 12/31/21 until you have a rescheduled date. This will hold all shipment and event details for you.
Yes, we can set a temporary date of 12/31/21 until you get back to us. If you ultimately have to cancel we will issue a refund to you. Please note, at the request of the CDC most of our call center and payment processing are working remote, with extremely limited staff in the office. We’re actively working on solutions to the new working environment and will process refunds as quickly as we can. Thank you in advance for your patience.
Yes, we will ship orders as long as the state of Kentucky allows.