Shipping Policy

REVISED: NOVEMBER 29, 2024

How Do You Ship?

We use UPS to ensure the highest quality delivery and return service. Packages arrive and are to be returned using UPS.

Packages are shipped without a required signature and are typically left at the door at most locations. All free shipping is ground shipping. Please contact us for assistance to discuss whether upgraded shipping options are necessary.

Where do you ship?

We only ship to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses, Puerto Rico, or internationally. No exceptions.

Where should I have my rental shipped?

You should have your order shipped to the location you will be fourteen (14) days prior to your event. If you have concerns or questions about where to have your order shipped, please contact us - we would be happy to discuss shipping strategies. Please ensure your shipping address allows for packages to be left at the door.

For destination weddings outside of the U.S., we recommend that you receive your shipment prior to leaving the country and travel to your destination with your attire. We offer extended rental options at both daily and weekly rates. You will need to contact our Customer Experience Team to set this up.

How can I qualify for free shipping?

Ground shipping is always free for tuxedo/suit orders that contain pants and a jacket in the rental; If you remove the pants and/or jacket from your rental a shipping fee of $25.00 will be added per shipping address.

Should your order require a replacement garment shipment, ground shipping is also free so long as you contact us within 48 hours of receiving your original package to report any fit preferences. Fit preferences that are reported beyond 48 hours that require rush shipping may require a fee.

I lost my shipping return label; how do I get another one?

You can reprint a new shipping label directly from your account. Once logged in, click on Event, Review Your Order, and Print Label. This label can be printed or digitally provided at a UPS Store location. If the Print Label is no longer hyperlinked, please contact us for assistance.

How do I return my rental?

All you need to do is place all rental items in the return bag and use the prepaid UPS return label included with your order.

Drop off the package at your nearest UPS Store location within three (3) days after your event.

Please do not return plastic packaging, hangers, or any retail items like socks, pocket squares, and studs, and cufflink sets.

If you decide to use a different carrier to return your rental, you will be in charge of taking care of the shipping costs.

What if I need to change the shipping address after I've submitted my order?

Please contact us no later than twenty-one (21) days before the event date and we will update the shipping address for you. Remember, your order will arrive fourteen (14) days before your event date, so the sooner you let us know of any shipping address changes the sooner we can ensure accurate and timely delivery.