To help you plan the perfect day, we're giving you 20% off your rental and every rental in your wedding party*, for this month only. Promo Code: PARTY20

View CollectionArrow pointing right
customer experience

Are you ready to feel the love?

Our Customer Experience Team is ready to help create your event, manage an existing order, wrangle your wedding party, or just talk through style and color choices.

Bottom line, your big day is our big day and we cannot wait to help.


(Eastern Standard Time)

  • Monday - Friday 10am – 9pm
  • Saturday 10am – 6pm
  • Sunday 10am – 6pm
A bride and groom walking together with groomsmen behind


Have a real person write back ASAP with complete answers, links, attachments, and whatever else you need to answer questions and resolve issues.



Our highly trained, U.S.-based Customer Experience team is waiting for your call. We are here to help.

Call Us

Frequently Asked Questions

We think you will find our rental experience the fastest and easiest way to rent a tuxedo or suit online or in a store. Learn how it works, here is the proven recipe:

  • Shop the site to create your look.
  • Enter details about your Fit Profile and check out. Sit tight, your order will arrive via UPS about fourteen (14) days before your event.
  • Try on your garments within 48 hours of delivery and contact us with any questions or concerns.
  • Within three (3) days following your event, simply place all of your rental items in the prepaid return bag we included with your order and drop it off at your nearest UPS Store location.

If you'd like to learn more, visit our Why Generation Tux page.

OK, here’s the deal. We are online only (for now), meaning we do not have brick-and-mortar locations. Why is this good for you? Well, it reduces overhead and enables us to price the rental experience to be a terrific value for our customers.

Here’s our value proposition. We save you time and offer you a high-quality product at the best possible price.

  • It’s easier than going to a store - We are more convenient than our brick-and-mortar competitors and save you time. Renting a tuxedo or suit from a store results in a minimum of three (3) trips to the store. One trip to get measured, one trip to pick up the rental, and one trip to return the rental. With Generation Tux, you book online at your convenience, your rental arrives fast and ships anywhere in the United States, and you ship it back to us on our dime - one trip!
  • Our quality is the best - Our garments are nicer than our competitors. We have designed and tailored our garments to represent the highest quality rental tuxedos and suits possible. Why? Because George Zimmer (Founder, CEO) wants you to look great on your big day.
  • Our pricing is more competitive - See for yourself, price a tuxedo or suit rental with the same quality of Generation Tux elsewhere and you will find that we are the best value in both price and quality.
  • If there are fit issues we will send free replacements - If there is an issue with fit, we will send you free replacement garments.
  • Try before you rent with our free Home Try-On Program - For our grooms and wedding couples, we offer a 48-hour, no-risk, free Home Try-On program to demonstrate the experience, fit, and quality of our garments.
  • Free rental for the wedding couple or groom - If you have 5 or more people renting a complete suit or tux outfit, you qualify for a free outfit rental.

Honestly, as soon as you know your event date. Here's our guide on how far in advance you should get your suit or tux.

If you need to rent for an event that is fewer than sixteen (16) days (21 days for AK, HI) from the time of order, please contact us for assistance setting up your event.

*Home Try-On garments subject to availability